🧾 Hey-Traders Terms of Service

📘 Article 1. Purpose

These Terms of Service govern the rights, obligations, and responsibilities between Rabbit (hereinafter "Company") and users regarding the use of AI-based trading strategy backtesting platform services (hereinafter "Service") provided by the Company.

📖 Article 2. Definitions

  1. Service refers to the following services provided through the HeyTraders platform:
    • AI-Based Backtesting: Trading strategy generation through natural language input and performance analysis based on historical data
    • Live Signals: Real-time trading signal provision
    • Market Insights: Top Movers, Trending, Heatmap, Sentiment Analysis
    • Chart Analysis: Trading charts and technical indicator analysis
    • Support System: Support ticket creation/management and announcements
    • Mobile App: iOS/Android native apps and WebView integration
  2. User refers to any individual or legal entity that uses the Service in accordance with these Terms.
  3. Account refers to the Google OAuth-based account created by the user for Service usage.

⚖️ Article 3. Effectiveness and Amendment of Terms

  1. These Terms become effective when posted on the Service screen or notified to users through other means.
  2. The Company may amend these Terms when reasonable grounds exist, and the amended Terms become effective when posted or notified.
  3. If users do not agree to the amended Terms, they may discontinue using the Service. Continued use shall be deemed as agreement.

⚙️ Article 4. Service Provision and Changes

4.1 Service Provision

The Company provides the following services:

  • AI-based trading strategy generation and backtesting
  • Real-time market data analysis and chart provision
  • Live trading signals and strategy monitoring
  • Market insights including Top Movers, Trending, Heatmap, Sentiment Analysis
  • Support ticket system and announcements
  • Mobile applications for iOS and Android
  • Multilingual support (Korean, English)

4.2 Service Changes

  1. The Company may change services due to operational or technical reasons.
  2. When changes occur, the Company shall notify users through the Service screen or other means.

⏸️ Article 5. Service Suspension

The Company may temporarily suspend service provision when necessary due to:

  • System maintenance or replacement
  • Communication failures
  • Third-party service provider issues
  • Other unavoidable operational issues

👥 Article 6. Membership Registration and Account Management

6.1 Membership Registration

  1. Users may register through Google OAuth.
  2. Information provided must be accurate. False information may lead to restricted service use.
  3. Mobile app users may authenticate through iOS/Android native authentication with session synchronization.

6.2 Account Management

  1. Users must maintain accurate account information.
  2. Users are responsible for securely managing their account authentication credentials.
  3. Sessions are synchronized across web and mobile platforms.

🔒 Article 7. Personal Information Protection

  1. The Company strives to protect users' personal information in accordance with the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection.
  2. Personal information protection and use follow the Company's Privacy Policy.
  3. The Company obtains user consent before collecting, using, or providing personal information.
  4. Personal data is stored in the HeyTraders dedicated backend system with appropriate security measures.
  5. Users have the right to access, modify, and delete their personal information.

🍪 Article 8. Data Collection and Analytics

8.1 Cookie and Tracking Consent

  1. The Service uses cookies and tracking technologies for essential functionality and analytics.
  2. Users can control cookie preferences through the consent management system:
    • Essential Cookies: Required for service operation (authentication, security)
    • Analytics Cookies: Optional cookies for service improvement
  3. The Service uses the following analytics tools:
    • Google Analytics 4 (GA4): User behavior tracking and analysis
    • Umami Analytics: Privacy-focused analytics
  4. UTM parameters are tracked for marketing attribution purposes.

8.2 Strategy Data Protection

  1. Trading strategies created by users are stored encrypted and are not used for AI training or information sharing.
  2. Only when users disable encryption settings may anonymized data be used for service improvement purposes.
  3. The Company does not provide user strategy data to third parties.
  4. Anonymized data does not contain personally identifiable information.

8.3 Usage Metrics

  1. The Service tracks usage metrics including:
    • Consecutive login days
    • Feature usage frequency
    • Service engagement patterns
  2. Metrics are used for service improvement and user experience optimization.

8.4 Data Storage

  1. User data is securely stored in the HeyTraders dedicated backend system.
  2. Some UI settings and temporary data are stored in browser localStorage/sessionStorage.
  3. Data retention periods follow applicable laws and the Privacy Policy.

📊 Article 9. Market Insights

9.1 Provided Features

  1. The Service provides the following market analysis tools:
    • Top Movers: Highest gaining and losing assets
    • Trending: Most popular and frequently traded assets
    • Heatmap: Visual market overview
    • Sentiment Analysis: Market sentiment indicators

9.2 Data Disclaimer

  1. Market insights are for informational purposes only.
  2. Data accuracy depends on third-party sources.
  3. The Company is not responsible for trading decisions based on market insights.

📱 Article 10. Mobile Application

10.1 Platform Support

  1. The Service is available through native mobile applications for iOS and Android.
  2. Mobile apps integrate WebView for seamless web functionality.
  3. Session data is synchronized across web and mobile platforms.

10.2 Mobile-Specific Terms

  1. Mobile apps are subject to Apple App Store and Google Play Store terms.
  2. Users must comply with platform-specific policies.

🛠️ Article 11. Third-Party Services

  1. The Service integrates with the following third-party providers:
    • Google OAuth: Authentication service
    • Google Analytics 4: Analytics and tracking
    • Umami Analytics: Privacy-focused analytics
  2. The Company is not responsible for third-party service failures or data breaches.
  3. Users must agree to the terms of third-party service providers.
  4. The Company may change or add third-party providers as necessary.

🚫 Article 12. User Obligations

12.1 Prohibited Activities

Users shall not: 01. Register false information
02. Commit identity theft
03. Modify Company-posted information
04. Transmit unauthorized data or programs
05. Infringe intellectual property rights
06. Defame or disrupt the Company or others
07. Post obscene, violent, or illegal content
08. Attempt to reverse engineer or compromise the Service
09. Interfere with stable Service operation
10. Use the Service for illegal activities including money laundering

12.2 Account Security Responsibility

  1. Users are responsible for securely managing their account authentication credentials.
  2. Users must immediately report to the Company if account theft is suspected.

💡 Article 13. Intellectual Property Rights

  1. Copyright and IP rights of the Service belong to the Company.
  2. User-generated content retains user ownership.
  3. Users shall not reproduce, distribute, or use Company IP without prior consent.
  4. Trading strategies created by users remain the property of the users.

⚠️ Article 14. Disclaimer

14.1 Investment-Related Disclaimer

  1. Investment Risk Warning: The Service is not investment advice. Investments may result in loss of principal.
  2. Backtesting Limitations: Results are simulations and may differ from actual outcomes.
  3. Market Risk: Cryptocurrency and financial markets are volatile and unpredictable.
  4. No Guarantee: Past performance does not guarantee future results.
  5. Regulatory Risk: Cryptocurrency regulations vary by jurisdiction and may change.

14.2 Technical Disclaimer

  1. The Company is not liable for service suspension, delays, or errors.
  2. The Company is not responsible for disruptions due to users' devices or networks.
  3. The Company is not liable for third-party service failures (e.g., Google OAuth).
  4. Real-time data may experience delays due to technical limitations.

🚫 Article 15. Service Usage Restrictions

  1. The Company may restrict or suspend accounts violating these Terms.
  2. Permanent suspension may apply for fraud, identity theft, or illegal activity.
  3. The Company may limit access to certain features based on user behavior or risk assessment.
  4. Restricted accounts may lose access to stored data.

💥 Article 16. Damages

  1. The Company is not liable for damages from free services.
  2. The Company is not liable for loss of expected profits or indirect damages from Service use.
  3. The Company is not responsible for:
    • Trading losses
    • Data inaccuracies
    • Third-party service interruptions
    • Force majeure events

🧩 Article 17. Dispute Resolution

  1. The Company operates a damage compensation process to address user complaints.
  2. Users should first contact support at heytraders.official@gmail.com.
  3. The Company will respond to complaints within 7 business days.
  4. Legal disputes shall be governed by the local court of the user's address at the time of filing, or by the competent court under the Civil Procedure Act.

⚖️ Article 18. Governing Law and Jurisdiction

  1. These Terms shall be governed by the laws of the Republic of Korea.
  2. Disputes shall fall under the exclusive jurisdiction of the Seoul Central District Court.

📜 Article 19. Miscellaneous

  1. Matters not specified shall follow relevant laws and commercial practices.
  2. If any provision is found invalid, the remaining provisions remain effective.
  3. The Company may transfer rights and obligations under these Terms to a successor entity.
  4. These Terms shall be effective from February 1, 2026.

Summary: HeyTraders Terms of Service contain important information regarding the use of the AI trading platform. Please read them carefully before using the Service.